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Field Service - Miami
Title:Field Service - Miami
Department:Field Service
Shift:1st Shift
*MUST BE WILLING TO RELOCATE TO Miami/Broward/Palm Beach County


Responsible for representing the company in a professional manner while diagnosing product repair issues and implementing solutions for customers.  Can serve as the key point of contact on large projects and is instrumental in training Field Service Technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Works closely with the Team Leader to plan and coordinate large or complicated projects.
Regularly serves as a trainer for lower level Field Service Technicians.  Shares knowledge and experiences willingly with others for training purposes. 
Provides feedback to leadership regarding performance and developmental opportunities for lower level Field Service Technicians' development.
Provides intelligent feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
Works collaboratively with co-workers on projects involving multiple Field Service Technicians, operates as key point of contact.
Works collaboratively with dispatcher to ensure proper amount of Tech II and Tech I's are scheduled for large jobs and assists with time scheduling.
Fills Team Leader functions when TL is not available.
Trains and tracks the techs in AOR for correct documentation of the service calls including any observations made and all actions taken.  Ensures closing service information is submitted to the Field Service Office in a timely manner.
Regularly conducts vehicle maintenance and appearance inspections.
Assists in training lower level Field Service Technicians and serves as key contact on large or complex jobs when the Team Leader is not present. 
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED) preferred.
Strong knowledge of PGT products and warranties.
Minimum of 3-5 years experience in manufacturing and/or repair of windows and doors.
Ability to use computer and other office equipment and software to e-mail or fax correspondence.  Must be able to log information in a computer database.
Excellent knowledge of the safe use of hand and power tools.
Must have a clean driving record per PGT's safe driving policy.
Must have the ability to work autonomously as well as in a team setting.
Preferred to have at least 2 years as a Field Service Technician II or equivalent.
Basic English language skills.  Must communicate effectively and courteously with distributors, builders, owners, office staff and other customers.  Ability to read and comprehend instructions, correspondence and memos.  Ability to write correspondence.  Ability to effectively present information in one-on-one and small group situations to other employees and customers.
Bi-lingual in English & Spanish preferred.  May be required in locations with a high concentration of Spanish Speaking customers


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Able to read a tape measure.


Ability to apply trouble shooting procedures to determine the causes of problems and identify solutions.

Ability to recognize situations that could result in potential liability for PGT.  Notifies appropriate PGT personnel for guidance in difficult situations.  Uses good judgment.


Valid Class D driver's license

Aerial Lift Trainer Qualified or the ability to become qualified within 6 months.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In order to complete repairs, required to lift products with assistance sometimes weighing over 150 lbs.  Must be able to bend, stoop and climb as a regular part of the job duties.

Must be able to work at heights when repairing products that may be several stories high by using aerial lifts, scaffold, or other means to access products for repairs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works at various job sites and out of a van/vehicle.
Job sites can be new construction, residential homes and/or commercial buildings.
Overnight travel will be required.
Residence within an assigned territory required.

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