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Senior Quality Systems Manager
Title:Senior Quality Systems Manager
Shift:1st Shift



Lead a robust team of Quality engineers, specialists, and administrators to drive quality-related initiatives throughout the PGT manufacturing and glass environments. Champion the management of all quality improvement processes that deliver a high quality PGT and PGTI products that are unchallenged in the market. Manage change/improvement efforts that support production of exceptional product with high first pass yield delivering products on-time to support PGT strategic initiatives across all lines of business.



Create/lead a diverse technical team that proactively assures sustainable quality processes and systems in all aspects of the Company’s operations including design, manufacturing, delivery, supply chain and service of the company products.


Achieve industry leading Customer Facing Quality Performance by working closely with the sales and operations team to intimately understand customer issues.


Knowledgeable in setting up and successfully leading ISO9001 Compliance across a growing complex corporation.


Work with key business stakeholders (Sales, Marketing, Distribution, Field Services and Customer Care) to understand customer and consumer expectations for quality, including appearance and product performance.

Ability to continuously improve of new product development (NPD) processes that yield effective product roll-outs.


Maintain and manage the PGT quality standards using effective document and data control methodologies.


Review products, processes and systems on an ongoing basis to determine where improvements can be made.


Partner with the operations team to establish effective manufacturing process to ensure quality and high first pass yield.


Actively participate in production meetings with the manufacturing team.


Gathers information on employee’s perceptions of the Company’s cultural and systemic barriers and provides interventions that support the achievement of quality in all facets of the business.


Attuned to leading approaches to improve quality utilizing an appropriate tool chest of approaches, such as: TQM, RCA, SPC, Six Sigma, Design of Experiments, FMEA, etc.


Identifies opportunities for improvement and works to engage appropriate areas/resources to determine responses.


Works with Sales, Service (Customer & Field), Engineering, and Manufacturing to establish and document in-process and finished goods quality acceptance criteria. Ensures acceptance criteria are understood and followed by all parties involved in designing, building, shipping, and installing company products.


Works with PGTU-Dealer Education to establish and deliver programs to customers that support selection of appropriate products based on intended uses and ensure installation “best practices” criteria are established and followed.


Works with Engineering and Manufacturing on product specifications to ensure quality and reliability of finished products. This includes design as well as manufacturing process requirements.


Ensures Process Automation, New Line Processing, and Line reprocessing meet established acceptance capability (CpK) criteria. Collaborates with Engineering and Manufacturing to establish and support equipment buy-off procedures and production line pilots or line trials.


Ensures consistent approach to manufacturing company products. Works with Engineering and Manufacturing to develop consistent implementation processes and plans including: Production Assembly Documents if appropriate and control audits.


Works with Materials Management and company suppliers to leverage partnerships and strategic alliances to ensure quality of all services, purchased parts, and materials for company use as well as establishing appropriate containment and receiving inspection criteria and procedures.


Develops processes and procedures to verify that products are meeting established quality acceptance criteria. Establishes “Quality Assurance” as the first line of defense for production root cause analysis and establishment of containment procedures, utilizing Product Engineering as required.


Leads teams engaged in inspection, testing, and auditing activities to ensure continuous control over materials, facilities, and products.


Plays active role on Quality with Management teams within organization.


Provides guidance and leadership to subordinate leaders and team personnel to help them effectively plan work, lead team activities, and establish priorities. Plans and maintains a continual work schedule for department personnel that supports the 24/7 manufacturing environment.


Incumbent needs the capability of prioritizing workload and delegating appropriately to deliver results.


Incumbent to be an “agile leader” who can deal with not only day-to-day demands while working to strategically to move the organization to best industry practices.


Other duties may be assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor’s Degree in Industrial Engineering, Operations, or related field. Advanced degrees in Quality Management or MBA would be beneficial in this role.

10 or more years’ experience in continuous quality improvement, encompassing quality assurance and quality control from an enterprise-wide standpoint.

At least 5 years of leadership experience in a manufacturing environment.

Knowledge of Six Sigma, Quality Systems, SPC, and FMEA.

Ability to drive root cause analysis.

Must possess excellent interpersonal skills.

Must possess an intermediate or better level of competence using all MS Office (Outlook, Word, Excel, PowerPoint, Access)


Ability to work and communicate effectively with all levels and functional areas of the business.

Must possess above average presentation and facilitation skills.


College-level mathematical skills including the ability to apply advanced mathematical concepts including statistical analysis (frequency distribution, determination of test reliability and validity analysis of variance, correlation techniques, sampling theory, and factor analysis).


Ability to deal with a variety of abstract and concrete variables. Must be able to analyze situations promptly and accurately. Must have ability to handle multiple tasks. Excellent problem-solving and analytical decision-making skills. Ability to form good judgments in critical situations. Must be able to deliver results through others.


Quality Engineer (CQE) and/or Manager of Quality Organizational Excellence (CMQ/OE) Certifications preferred.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.

  • Frequent exposure to manufacturing environment with variable noise levels and seasonal levels of humidity.

  • Frequent use of eye, hand, and finger coordination enabling the use of office machinery.

  • Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.



Ability to travel occasionally domestically.



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