|Title:||Corporate Builder Account Manager|
The Corporate Builder Account Manager is responsible for cultivating new builder business while maintaining and growing current national builder relationships. Occasionally performs evaluations and troubleshoots at job sites under construction and at the homeowner’s premises in response to technical service, warranty and customer relations related issues regarding product performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manage our corporate builder program through strategic initiatives and long term action plans.
Manage dealer relationships that are currently in the program and assist with dealer participation.
Manage the corporate builder program P&L to ensure profitable business.
Facilitate quoting new projects and amend existing projects as needed
Works and communicates closely with Sales Team and distributors to insure relationships with our distributors and builders are not jeopardized. Collaborates with the Sales Representative in the resolution of dealer related issues.
Conducts occasional site visits to review quality to ensure product is properly installed and functioning as designed; communicates findings, as appropriate.
Resolves scheduling conflicts, claims and disputes by identifying problems and providing solutions through the use of applicable resources to eliminate future operational or service difficulties.
Evaluates customer complaints and uses his/her discretion to bring it to a final resolution.
Collaborates with a wide variety of functional areas such as engineering, marketing, manufacturing and code compliance to develop and provide product definitions responsive to customer needs and market opportunities identified by General Contractor, subs and distributors.
Negotiates with appropriate departments to facilitate allocation of resources to speed problem resolution, and schedule service calls as required.
Provides feedback to PGT plant operations, quality, and engineering regarding product issues and offers recommendations for improvement.
Provides consistent and accurate responses to customer inquiries that will promote and enhance the PGT brand.
Must possess strong negotiations skills
Knowledgeable regarding product application and industry served
The ability to listen and provide good follow up is essential.
EDUCATION and/or EXPERIENCE
Bachelor's Degree or four years business related experience
Speaks clearly and persuasively in positive or negative situations
Able to develop and deliver presentations
Strong interpersonal skills
Ability to read, analyze, and interpret the most complex documents
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to apply advanced mathematical concepts including some statistical analysis
Understands business implications of decisions; Demonstrates knowledge of market and competition; Ability to make sound decisions with limited supervision
Ability to deal effectively with diverse types of people
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Outdoor construction job sites, manufacturing floor and office environments with frequent sitting, walking, and standing. May occasionally climb, stoop, kneel, crouch, crawl, and balance while maneuvering around a construction site or demonstrating proper installation techniques. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Frequent travel required.
Occasional: activity exists less than 1/3 of the time.
Frequent: activity exists 1/3 and 2/3 of the time.
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